Only for students.
Home to more than 480 students, Chaucer House is in a prime central location beside Portsmouth and Southsea rail station and just 10 minutes walk from the University of Portsmouth Guildhall campus.
They have a range of both en-suite and studio rooms available here at Chaucer House. So whether you want to live with flatmates or in your own private space, youre sure to find the right room for you.
Chaucer House shares its entrance and reception with neighbouring Margaret Rule Hall. On the ground floor, youll find a sprawling common room full of sofas, armchairs and tables. Theres a spacious study room on this floor too. Up on the first floor, theres another huge common room thats perfect for studying or simply lounging around with your mates.
Living in such a central location means the best of Portsmouth is within walking distance. Cascades Shopping Centre is 10 minutes away, and theres a Tesco superstore there thats perfect for your grocery shopping. Its a 15-minute walk to outlet shopping mall Gunwharf Quays. And cultural and foodie hotspot Southsea is a short bus ride away.
Communal study space
Onsite service team
3/4 size double bed with under bed storage
Desk and Chairs
Dustpan and brush
Iron with Ironing board
Mop and bucket
24 hrs security
Their classic ensuite rooms provide all your home comforts with the added bonus of living with new students.
The rooms are fitted with a three-quarter size bed, your own shower room and a Wi-Fi connected study space. Ensuite rooms also come with plenty of space for your belongings with a wardrobe, under-bed storage, drawers and shelves.
Room Amenities: 3/4 size double bed with under bed storage, Desk and Chairs, Wardrobe, Curtains, Bedside table, Washbasin, Mirror, Shower, Sink, Wifi
Our accessible studios provide all your home comforts with the added benefit of living independently. These studios include a modern kitchen/dining area with enough space for you to cook, study and entertain. These rooms are fitted with a double bed, your own private wet room and a Wi-Fi connected study space. Our accessible studios have facilities that can be used with ease and plenty of space for your belongings, with a wardrobe, under-bed storage, drawers and shelves.
Room Amenities: Wi-Fi included, All bills included, Double Bed, Desk study space, 24/7 security
Studios provide all your home comforts with the added benefit of living independently. Our studios include a modern kitchen/dining area with enough space for you to cook, study and entertain.
The rooms are fitted with a double bed, your own private bathroom/wet room and a Wi-Fi connected study space. Studios also have facilities that can be used with ease and plenty of space for your belongings, with a wardrobe, under-bed storage, drawers and shelves.
Room Facilities: Wi-Fi included, All bills included, Double bed, Desk study space, 24/7 security
for 2021-22 AY
Pay in Full
Pay in 4 installments
for 2022-23 AY
Pay in Full
Pay in 2 or 4 instalments possible.
for 2021-22 AY
Pay in Full
Pay in 4 installments - 10%, 30%, 40% and 20% of the total cost
Pay in 8 equal installments, with a one-time admin fee of 99.
for 2022-23 AY
Pay in Full
Pay in 1 / 3 / 7 instalments possible.
Mode of Payment:
Pay using a debit/credit card online, over the phone or at the reception
Pay via direct debit or bank transfer
Cheques or Cash payments are not accepted
International Cancellation Policy:- Once a booking is processed, the student has 7 days to accept the offer. It means for the student and the guarantor to accept the contract and pay the GBP 250 advance rent payment. (For bookings in England only. No Advance Rent Payment is required for bookings in Scotland).Once these steps are done, the booking is completed. If one of the step is not completed within these 7 days, the offer will expire. If the student still wants a room, they can re-process a booking, but they cannot guarantee that the same room or the same price will be available. Once the booking is completed, the student has another 7 days to change their mind and cancel their booking without any reasons. This is called the cooling-off period. Past these 7 days, the student remains liable for the rent for the whole length of the tenancy unless they want to cancel with one of these 3 conditions:
The cancellation requests along with the proof documents must be sent by the student, from the email address they have registered their account with Property. The email must be sent either from the student to the agent, and then the agent contacts their teams. Or the student can directly email
Replacement tenant found: if the student finds a replacement tenant to take over his room with the same tenancy length and same weekly rate, they can process the booking for the new student, and once the offer has been accepted by the new student and his guarantor, and that they have paid the GBP 250 (if applicable), they will release the original student from their contract. Passed the 15th September, the No Place No Pay and No Visa No Pay do not apply. The student remains liable for the rent unless they find a replacement.
Can I move in early?
Their standard tenancies have fixed dates and cannot be changed. However if you are looking to move in earlier it may be possible to book an additional short stay tenancy, this will involve signing another set of paperwork and you will be charged for any additional nights.
What do I need to bring with me to check in?
You just need to bring a valid form of photo ID to prove who you are when you arrive. There is no need to print off your tenancy agreement or booking confirmation. They can accept a valid passport, driving licence or national ID card as proof of ID.
Can my family/friends stay for a few nights after dropping me off?
It is best to speak with the staff at the property to find out if this is ok. If it is only for an evening or two, that is usually fine.
How do I collect my key?
You can collect your keys from reception when you arrive. Remember, if you have been asked to do so, make sure you have booked a check-in slot. At your allotted time, just come straight to the main reception with your photo ID and the team will have your keys ready and waiting for you.
I have been given a time slot but I might miss it?
Thats fine, you can arrive at any time that is best for you and well get someone to come and let you in and get your keys for you.
Can I have post delivered to site even though I am not there yet?
If you are having anything delivered before you arrive just make sure someone knows that it will be arriving there. You can notify the staff At the property of this so they can look after the parcels for you.
How can I get directions to the property?
The easiest way to get directions would be to search the postcode on google maps and find the directions on there.
How can I get from the train station/airport to the property?
There may be many different transportation options but you can pre-book a cab-link to the property before your arrival.
What time can I move in from?
You can move in any time from the start date of your tenancy onwards. If you are going to be arriving much later than the start of your tenancy, just let them know and they will arrange for someone to be there to greet you and make sure you get the keys for your new home.
Can I smoke in my room?
There are usually outside areas for you to smoke with ashtrays provided.
There is loud music playing above me, how do I make a complaint?
Speak to a member of staff at reception and they will ask a member of their service and safety team to come to help you.
My room is not like the website I want to move. Can I do this?
All their show flats, and the images on their website, are representative of a particular room type unless labelled otherwise however they are not identical. Your room will have all the same features and fittings, just in a slightly different set up. If you are unhappy with your room, please speak to the reception team as there is often something they can do. Where there are other rooms available they will offer these as an alternative. To move room you will need to complete new tenancy paperwork, and there may be a small charge to cover the cost of making your original room ready for a new tenant.
An emergency has happened back home and I need to cancel. Can I do this?
In emergencies each cancellation request is looked at on a case-by-case basis and an early release is at the discretion of the manager.
Some belongings of mine have been stolen, what should I do?
If something is stolen from inside your flat, or there has been a break-in, please contact the police and then inform the reception team. You will get a crime reference number from the police which may help you to recover the cost of the items, depending on your insurance cover. The police will usually contact them to obtain the cctv footage from their security and safety teams to assist them in any criminal matter.
Can I get a mini-fridge for my room?
In most properties you can bring small appliances for use in your room, but you will be solely responsible for any risk associated with them.
What is my internet speed? How do I upgrade?
In most of their properties your wireless connection speed will be 25mb. There is the option of upgrading online to 32mb. You can even choose to do this for a month at a time.
What happens if I fail my exams during my stay? Do I have to leave?
If you leave university during your stay with them you will still be liable for the rent as per the tenancy agreement. Please check the cancellation procedure accordingly.
Can I park on site?
Car park is ther for students. There is a weekly cost for booking a car parking space, but you can choose to pay this in instalments.
I have no hot water. What do I do?
You just need to raise a maintenance request form via the my account section. Once logged, the form will go directly to their maintenance team. Issues are rated on severity, so if it is a busy time please bear with them as it may take slightly longer for them to get to you than usual.
Why are my windows restricted?
Your window may have a restricting device that limits how far it opens. Its there for your safety so its important that you don't disconnect or damage it, or let anyone else do so. If the window fittings do become damaged, you need to tell a member of the property team straight away. They check all the windows and their fittings regularly, to make sure they are all safe and working properly. Depending on the floor you live on, it may be possible to derestrict your window upon request and with approval from the management of your property. Please speak to your reception team.
Whos the manager?
Each city has dedicated managers for all their properties; you should be able to find out your manager's name by speaking to the staff at reception. The manager may not always be in your building as they may manage several properties.
How can I pay my rent?
You can pay by credit/debit card or direct debit. You can pay by logging in and clicking on make a payment.
What does the insurance cover?
You can find out what your insurance includes by viewing the insurance certificate on their website. Some items are not included in their standard package - this includes accidental damage to items in your rooms, and loss or damage to personal items when you are outside your property. Laptops and tablets, mobile phones and bicycles are not covered in the standard policy, however you can upgrade your policy so that your laptop, phone, tablet and other gadgets are covered, wherever you and your gadgets are, and this also includes a laptop and mobile phone replacement within 24 hours (one working day) of your claim being approved. You can add this upgrade for a small cost at any time during your stay.
Where do I leave my keys?
You will be supplied with a check out envelope please complete the front of the envelope with your name, room number and future address and leave it at reception. If the address where your deposit cheque needs to be sent has changed, then please also let them know on this envelope. If you need another envelope, please see your reception team.
What happens if I check out and nobody is at reception?
If reception is not open, look for a fast check out key drop box where you can leave your check out envelope.
Can I leave my belongings in my room?
Not unless you have booked to continue staying with them in your room and have a valid tenancy. Anything that is left once you have checked out will be removed as they have to get the room ready for the next tenant. A charge may apply if they have to remove any leftover belongings, so please remember to clear everything out when you leave.
Can I leave things in my room if have rebooked for next year?
If you have a valid tenancy covering the time period, then yes you can. They just ask you to label any items in shared areas to confirm that they belong to you and not to someone else who has already checked out. This will help their cleaners. If your booking finishes in june or july and your next tenancy starts in september, you will need to arrange a summer short stay tenancy to bridge the gap. If you do not have a valid tenancy for the summer months, you will need to move everything out of your room and shared areas as someone else could be occupying the flat immediately after you leave.
Whats the latest time I can check out?
This varies depending on your property so check with a team member at reception well in advance of your check-out date. It is likely that the latest time will be 12:00pm on the last day of your tenancy.
Can I stay an extra day?
This depends on your room and property, so please speak to the reception team regarding extending your stay.
When will I get my deposit back?
If you are staying in england, you will get your deposit back in the form of a cheque, sent to your home address, within 14 days after your tenancy end date. If you are staying in scotland, mydeposits scotland will have emailed you a unique release code at the start of your stay. You need this at the end of your tenancy to authorise the return of your deposit. Your property contacts mydeposits scotland at the end of your tenancy to confirm that you have checked out of your accommodation and advise on the deposit amount due to be refunded to you. This will be the full deposit minus any charges applied after your room has been inspected, or if your tenancy account has any outstanding balance due. Mydeposits scotland will email to tell you that they have started the release process. You have 30 working days from the date of this email to respond to the deposit release request. You will need to enter your release code to access any refund. If you do not respond within this timeframe, mydeposits scotland will return the deposit amount they have advised as due following your check out.
I forgot to put on the inventory that there was some damage when I moved in. Will I be charged?
Possibly yes, this is to be fair and consistent with their approach